You have purchased a vehicle at ALCOPA-AUCTION.FR and you would like to make a claim?
You can send your claim by e-mail to our Customer Service firstname.lastname@example.org within 7 days of the collection of the vehicle.
Only those claims regarding elements that are not mentioned on the vehicle's data sheet and the Technical Inspection or Other Documents will be taken into consideration.
The following elements will be excluded from any claims:
Fluid leaks Air conditioning fluid leaks Flat battery
Small scratches on the paint Scratches on the outside of the mirrors Scratches on the alloy rims Small dents Interior damage through wear Dirty interior Damaged carpet Chips from gravel on the windows Flat tyres Electric light bulbs broken
Navigation CD/DVD/SD/… missing Spare wheels missing Absence of on-board tools and anti-puncture kit Manuals missing Secondary keys missing Engine covers (and other covers) missing Missing wheel trims Missing aerials
Transport delays Delay in the reception of administrative documents Cancellation by convenience (bank credit rejected, not possible to collect the product, etc.)
The version of a vehicle is a commercial name given as a guide that does not guarantee the equipment included. To check the equipment available on the vehicle, please check the equipment list indicated on the vehicle description.